This policy applies to all services purchased through our Platform and Products.

Non-Cancellable / Non-Refundable Services

All services offered by us are strictly non-cancellable and non-refundable once the order has been placed. Please review all details carefully before confirming your purchase.

Exceptions

Refunds may only be considered in cases where:

• The service has not been delivered at all due to issues solely attributable to us.
• There is a proven failure to provide the service as described at the time of purchase.

Process for Concerns

If you believe the service provided is not as described or there are issues with delivery, you must contact our customer service team within 7 days of purchase. The team will review your concern and, at its discretion, take appropriate action.

Refund Timeline (if applicable)

In the rare case that a refund is approved, it will be processed within 15 business days to your original payment method.

For any questions or concerns regarding this policy, please contact us at contact@distroglobe.com.